Technology, and its development, is what drives virtually every industry on the planet. While the hospitality industry is largely dependent on service and skill, technology also plays an important role in the overall functioning of each establishment.
A good example of an important technology is software called “property management systems”. This software, called PMS for short, offers hotels the luxury of automated management of guest reservations. This includes point of sale, online reservations, and other things like the type of amenities or services used by which guest or customer.
PMS software is an integral part of large hotel establishments, especially multi-property hotel groups, due to their size. This technology enables both macro management and micromanagement of almost every aspect of a hotel’s operations. Some high-end PMS suites offer extended modules for specific service areas, such as catering and business. PMS suites can also be synchronized with computerized energy management systems to reduce energy consumption.
Other types of programs are used by different hotels for various functions. There are some that provide help in terms of measuring relevant hotel metrics and other analytical components that help boost the business. Some of the online hotel reservation services are also driven by software called web reservation engines. Documentation, access to help desks and distance learning are some of the other types of computer programs currently in use by hotels.
Hotel technology is of course not limited to software. There are also complex systems based on hotel IP telephone networks, which are used to facilitate guest access and system integration. There are also content management systems that help hotels disseminate information to consumers, thereby helping to improve marketing efforts in addition to what is generally referred to as traditional marketing.
With the growing sentiment of customers and consumers towards sustainability which can help save the environment, the development of “green technologies” for the hospitality industry is now brought to the fore. Green technology involves the use of smart and sustainable building design, environmentally friendly innovations and energy efficiency.
Nowadays, more and more green hotel technologies are visible, but for establishments that can afford it. For example, some hotels use wireless thermostats that can sense occupancy and movement in a room. These thermostats can then automatically adjust the room temperature and settings. This saves energy as well as costs. Another example is the use of electronic documentation between management teams, a solution that effectively reduces paper consumption unless absolutely necessary.
The above technologies are mostly used by most of the big top hotels, simply because they can afford it. However, with current technological advancements, some innovations will be more accessible to mid-range properties. Without a doubt, technology plays an important role in all aspects of hotel operations. From seemingly simple telecommunications upgrades to complete suites of property management systems, technology drives service and makes a lot of things possible for hotels. It helps energize the business, making it easier to manage and enabling a more personalized and enhanced customer experience.
Source by Kelvin Kong